Xe66 Privacy Policy — Our Commitment to Protecting Your Data

Xe66 believes that user privacy is a fundamental right. When we collect your information, it is solely to provide you with a better experience — nothing more. This Privacy Policy explains what data xe66 holds about you and how it is managed.

By using the xe66 platform, you agree to the terms of this Privacy Policy. If you object to any of these terms, please refrain from using the platform and contact our support team.

This policy has been developed in accordance with applicable data protection laws in Bangladesh and international privacy standards. We review and update it regularly as needed.

Xe66 may collect several types of information from you. All data is collected with your consent and solely for the purpose of improving our services.

Information You Provide Directly:

• Identity information: Your full name, date of birth, and national ID or passport number.
• Contact Information: Mobile number, email address, and current and permanent address.
• Financial Information: Mobile Banking, Nagad, or Rocket account numbers (used for transactions only).
• Verification Documents: Photos or document copies uploaded during the KYC process.
• Account Information: Username, password (encrypted), and security question answers.

Automatically Collected Information:

• Device information: IP address, device type, operating system, and browser name.
• Usage information: Pages visited, time spent, and games played.
• Transaction History: Deposit and withdrawal amounts, dates, and times.
• Cookies & Tracking Data: Session data, preferences, and browsing behavior.

Xe66 uses your information only for specific, legitimate purposes. We never use your data unnecessarily.

• Account Management: Creating, verifying, and keeping your account secure.
• Service Delivery: Enabling gameplay, processing deposits and withdrawals, and distributing bonuses.
• Security assurance: Detection of fraud, deception, and unauthorized access.
• Customer service: Resolving your complaints or issues.
• Legal Obligations: Reporting and record-keeping in compliance with applicable laws.
• Service improvement: Improving platform performance and user experience.
• Marketing communications: Informing you of new offers and promotions, with your consent.

Xe66 does not generally share your personal information with anyone. However, limited data may be shared in certain specific circumstances:

• Payment processor: Necessary transaction details are shared with Mobile Banking, Nagad, or Rocket to complete your transactions.
• Technology partners: Limited technical data may be shared with technology service providers necessary for platform operations, under strict confidentiality agreements.
• Law Enforcement: xe66 is legally required to provide information when ordered by a court or a valid government directive.
• Company restructuring: In the event of a business merger or acquisition, user data may be transferred; however, this policy will remain in effect.
• With Consent: Your data may be shared for any purpose where you have given explicit permission.

Xe66 uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: Essential for the website to function properly. Used to maintain your login session.
• Functional Cookies: Remembers your preferences, such as language and theme.
• Analytics cookies: Helps identify which pages are used most (anonymized data).
• Security cookies: Used to detect fraud and protect your account.

You can disable cookies at any time through your browser settings. Note that doing so may affect the functionality of certain features.

Xe66 uses industry-leading technology to protect your data. Our security measures are reviewed and upgraded on a regular basis.

• SSL/TLS Encryption: All data transmitted between your browser and our servers is fully encrypted.
• AES-256 Encryption: Stored sensitive data is protected with the highest standard of encryption.
• Two-factor authentication (2FA): OTP verification at login provides an extra layer of security.
• Firewall & DDoS protection: Our servers are protected by advanced firewalls.
• Regular security audits: Regular penetration testing conducted by third parties.
• Restricted Access: Only authorized personnel are permitted to access relevant data.

Xe66 retains your data only for as long as necessary — no longer. All information is stored while your account remains active.

• Active Account: All data is retained for as long as your account remains active.
• Closed accounts: Transaction records may be retained for up to 5 years after account closure to meet legal requirements.
• KYC Documents: Verification documents are retained for a specified period after account closure for security purposes.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.
• Log Files: System logs are automatically deleted after 90 days.

Upon a deletion request, all data beyond what is required by legal obligations will be removed. Contact our support team for more details.

As an xe66 user, you have full rights over your personal data. We respect those rights and act on them as promptly as possible.

Xe66 does not collect or process personal information from anyone under the age of 18. Our platform is intended exclusively for adults.

Any account identified as belonging to a minor will be closed immediately and all associated data will be deleted. Parents and guardians are urged to ensure their children do not access this platform.

Xe66 works with trusted third-party technology providers to operate the platform. Each provider is bound by a strict confidentiality agreement.

• Game provider: Licensed game studios for slots, table games, and Live Casino games.
• Payment gateway: Accredited payment processors for secure transactions.
• Analytics services: Analytics tools used to improve user experience (anonymized data).
• Security services: Specialist firm for fraud detection and cybersecurity.

These third parties can only access the information needed to carry out their specific tasks. They are not permitted to use your data for their own purposes.

Xe66 may update this Privacy Policy at any time. Any changes will be published on this page with a revised date. For significant updates, you will be notified directly at your registered email address.

Continued use of the platform following any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

If you have any questions, concerns, or complaints regarding our Privacy Policy, please get in touch. Our dedicated privacy team will respond to your message within 48 hours.